You’ve got questions, and we have answers to some of our more frequently asked questions. If you are still not able to find the answer to your question here, drop us a line at [email protected] and one of our staff members will get back to you promptly.
Q. Are Gifts and Awards Taxable?
A: Many awards and gifts are not taxable for example The Revenue Commissioner offers tax relief on long service awards (which they define as 20, 25, 30 & 35 years of service). Awards however must be tangible to qualify ie. Camera, watch etc. Awards made in the form of cash, vouchers or bonus bonds are taxable in full. The tax relief on long service awards is separate and in addition to the annual €250 small benefit allowance per employee. Small gifts up to the value of €250 euro are also tax exempt along with once off non-cash personal gifts for weddings or a new baby gift.
Q: How can I choose the most suitable Promotional Product or Corporate Gift?
A: Our experience in this industry, and indeed our staffs’ experience in business will guarantee that we can offer the best advice. We try to make sure that you can choose the best products and gifts to achieve your goals, and all within your budget guidelines.
Q: How wide is your product range?
A: This website only shows a small selection of the huge range of Corporate Gifts and Promotional Products which we supply. Please contact us to discuss your specific requirements. In the unlikely event of not being able to satisfy your requirements from our existing range, we can can also use our extensive industry experience and our worldwide supplier network to source whatever type of promotional product, corporate gift or golfing gift to suit your specific requirements.
Q: What are the different methods of personalisation available?
A: There are various methods of branding available and it usually depends on the type of product or surface which is being branded. Products with a high fabric content – hats, laptop bags, T-Shirts are usually embroidered or screen printed. Our Corporate Gifts range are mostly metal, ceramic and crystal; These would would generally be engraved. Products such as diaries and conference folders made of PVC, PU or leather could be printed, foil blocked or embossed. Pricing is dependent on the personalisation option chosen and again we can advice on the best choice for the products you choose.
Q: Can we get products to match our logo and corporate colours?
A: Most of our promotional goods come in a range of colours but often they can be Pantone matched to your logo/company colors, if so desired. In addition the branding options available can be matched to the specific Pantone colours of your logo as well.
Q: How can we send you our artwork?
A: As an E-mail attachment is ideal. Our preferred picture files would be .Eps – The picture file would look something like this – MyLogo.eps , but we accept and can work with .Jpeg/.Jpg and .Gif if that is all you have available and our graphics department will be able to recreate your logo. Still not sure what an .EPS is? Click here.
Q : What is your minimum order?
A: Most of our Corporate Gifts and Golfing range do not have a minimum order.Our website product page and brochure shows the minimum quantity for most bulk order items and the corresponding price. For bespoke promotional items, we will tell you the minimum quantities at time of inquiry.
Q: How do I place my order?
A: By email, phone or fax. All verbal orders must be followed up in this way. If you operate a purchase order number (P.O.) system please advise the purchase order number that we should quote when invoicing you.
Q: Can I order a pre-production sample?
A: Yes, in most circumstances against a confirmed order. However, please discuss this with us as all suppliers make a fixed charge for a pre-production sample.
Q : How is my order delivered?
A: Typically orders are delivered via a three days courier service. Overnight, early morning and timed deliveries are available on request .
Q: Can you arrange storage and distribution of my order?
A: Yes. Please contact us to discuss.
Q: Can you deliver my order to several destinations?
A: Yes. You just need to supply the details and quantities to go to each destination. You may be charged additional delivery costs for this service but will be notified before confirmation.
Q: What are your payment terms?
A: End user customer pay up front before items are delivered. New organisational clients (Companies and Golf Clubs) pay pro-forma (up front) with their first order. For subsequent orders, payment of 50% when the order is placed, the remaining 50% payable when the order is delivered to the agreed destination(s). Approved clients have a 30-day credit account.
Q: How long will my order take?
A: On average 14 working days for most of our standard product range. Bespoke items take up to twelve weeks from design approval to receiving the order. We can however provide emergency delivery in some cases and delivery the items sooner. Tell us your requirements and we will give you an accurate delivery date.